All completed appliances or attachments remain the property of Kenmix Engineering and will not be released for dispatch until paid for in full. Failure to settle final invoices after a period of 6 calender months will result in the machine or accessories being auctioned to recover costs.

 Kenmix Engineering does not accept responsibility for any loss or damage in transit to machines or accessories when collected due to insufficient packing as it is the customers responsibility to pack and pad out thoroughly for safe transit. Any replacement parts due to insufficient packaging will be chargeable.

Should you wish to arrange your own courier for collection of your machine, Kenmix Engineering will not be held liable for any transit damage that may occur and should you cancel your order due to appliance write off, your deposit will be forfeited.

Quotations given over the phone are firm standing quotations and will be assessed by the information given / taken by customer and Kenmix Engineering, but it is up to yourselves the customer to highlight missing or broken parts pre quote as this will invalidate the quotation and these will be chargeable as extra if not mentioned at the time and invoiced on the final invoice. Please be as informative as possible when booking in.

Once an order has been placed and your machine has been collected, should you wish to cancel the order, you will be liable to the collect, return postage and packaging fees. This will be taken from your deposit and the balance of your deposit will be lost.

Should you choose a colour and then make changes to your specifications after your appliance has been resprayed, you will be charged for the change of colour at £40.00 per colour to cover the time to remove the paint, re-prep the machine for respray and for the materials required.

 Your warranty will be voided if the machine supplied is misused. (This will be a refurbished / restored / reconditioned machine) Not new. The warranty will only cover the work carried out as per the initial works order by Kenmix Engineering. PLEASE SEE WARRANTY SECTION

Your warranty expires at midnight on the expiry date shown on the warranty document. Your paperwork is your proof of purchase and your final invoice is your final paperwork. It will be necessary to either print and retain your paperwork or file it electronically.

Orders are placed in a queuing system and therefore deposit invoices are raised in order of the queuing system.

You will be invoiced and charged a deposit as stated in the price list including collection on initial order, should you chose not to send your applaince in yourself. with the final balance being due on completion which will include any extra work or replacement parts agreed pre works.

Your machine will not be booked in or collected until the deposit is paid unless by prior agreement.

'Estimated' time scale to complete an order is 'estimated' and you will be updated should there be a delay in completion. Any issues with the machine will be explained via a phone call and any replacement parts required will be advised. Worn existing parts will be available for inspection and returned if required.

Any machines ready for dispatch will be advised accordingly and the final invoice raised. Deposit and balance payments are taken over the phone by card terminal only. Payments via PayPal and cheques are no longer accepted. Bank transfer is accepted but not preferred. Cash is also accepted but not preffered.

Warrantys will be dated to start on the day of customer collection or courier delivery.

Due to the intensity of the rework to these machines, timescale is an estimate. Your machine will not be released until it passes all the relevant tests. The preparation work, pre re-spray is time consuming, as is the cleaning of all the original assembly parts and fasteners. Please take this into account. 95% of the work involved to satisfy your order is preparation, test and inspection.

Machines are worked on in job no / numerical order and under no circumstance will a machine be pushed in the queue.

The restoration is very thorough, taking into account the warranty that is applied to each and every machine.

At Kenmix Engineering, a full restoration or full service means exactly that, which is why we take UK leadership in Kenwood food mixer restorations and service/repairs.

By placing your order, you are accepting that timescale is an estimate and that this can vary according to the workload and intensity of other machines. By placing an order you are entering into a contract and understand that once the order is placed and you have paid your deposit, failure to continue will result in the forfeit of your deposit. Please be advised that abuse, foul language or rudeness will not be tolerated and your call will be immediately terminated and you could also risk your works being cancelled.

I will always endeavour to treat every customer with the utmost respect, be polite, courteous and carry out the work as asked. I will never try to force a sale or upgrade and will always try to advise to what I would think are in your best interests and I won't let you spend money unnecessarily. Please be mindful that this is a one man entity and everything carried out is by myself, admin as well as the workshop. This ensures everything from start to finish is carried out properly.