Privacy Policy, Consumer Data Protection and Consent.

Please be advised that as a customer, certain data will be held on file during the contract of works and throughout the duration of the warranty after which your information will be permanently deleted. No payment card details are retained.

KENMIX ENGINEERING

The "Contact us" form requires you to submit your name, email address and phone numbers. This information will be held on file until your enquiry has been answered. Should you not wish to place an order, your details will be deleted. Should you place an order, your details will be held on file throughout the duration of works and warranty period, after which they will be deleted. These will be, name, address, email address and phone numbers.

Your name and contact numbers will not be saved to the company mobile phone in any event

Payment by cheque will submit details of your name, sort code and account number. Due to this, payment by cheque is no longer accepted.

PARCELFORCE / ROYAL MAIL (Courier, collection and delivery)

Upon arrangement of collection, your name, collection address and preferred telephone number along with your email address will be passed onto the courier where they will then come under their own privacy policy.

BANK TRANSFER / CARD PAYMENTS

Any monetry tranactions will come under your own bank or card issuer privacy policies. When making a payment via bank transfer, you will be required to use your name and works order number as a reference. Only your name, works order number and amount paid will be visible.

When placing an order over the phone where your deposit is taken through the company card terminal, please be advised that only your card number, expiry date and last 3 digits of the security code will be required. The transaction will also require the number from your postcode and door number. You will not be asked for the cardholders name. Before the transaction takes place, you will be asked if the card you are using is registered at the customers address, then you will be asked for the card number, the expiry and last 3 in that order. It is an offend under the merchants compliance to repeat card details. The card transaction taken is through a very secure network via Worldpay. Once the transaction is complete, you will be given an authorisation code. Any other privacy policy that is not mentioned here will be explained to you at the time you place your booking.

SURFING

When visiting this website, your internet IP address will be visible by the website host and this comes under your network provider and Ionos internet privacy policies. Please be aware that your data may be shared with our service provider by means of site cookies and this may be shared with third party organisations for which Kenmix Engineering accepts no responsibilty.

As the consumer, please be aware that you may come under one or more of the privacy policies above throughout the duration of contract and works and that by placing your order, you consent to the above and will not hold Kenmix Engineering responsible for any breaches of privacy via organisations or media / online services.